Mission Atlas xD / Four C's
Better conversations. Clearer coaching.
Review email quality with the Four C's QA Scorer.
Connect · 10%Consult · 40%Close · 20%Complete · 30%
New evaluation
Paste the email thread — case # and dates are extracted automatically.
Dashboard
Aggregate quality scores across all evaluations.
Help Guide
How to use the 4C's QA Scorer from start to finish.
1
Set up your company profile
Go to Settings and enter your company name, logo URL, and accent color. Set your business hours and any company holidays — these are used when scoring the 48-hour reply criterion. Set an admin password to lock settings from being changed by other users.
2
Start a new evaluation
Click New evaluation in the sidebar. Enter the rep's name and your name in the Monitored By field. Today's Date is auto-filled but can be edited. Then paste the full email thread — include both customer messages and rep replies in order.
3
Score the interaction
Click Score this interaction. The AI will read the email thread and automatically score all 14 criteria across the 4 sections — Connect, Consult, Close, and Complete. Case # and open/close dates are extracted automatically from the thread.
4
Review and override scores
Review each criterion's score. If you disagree with the AI's assessment, use the Yes / Part / No / N/A buttons to override it. Overridden items are tagged in blue. Section scores and the total update instantly. Criteria marked SFDC default to N/A — verify those in Salesforce and override accordingly.
5
Export the evaluation
Click Export as Excel on the results page to download a formatted report for that individual evaluation. It includes the score summary, per-criterion breakdown, section notes, and coaching summary.
6
Track team performance in the Dashboard
Click Dashboard to see aggregate scores across all evaluations — average score, section averages, highest/lowest, and a full evaluation table. Click Export all evaluations as Excel to download the full dataset as a 3-tab workbook: Summary, Criterion Detail, and Raw Data for pivot table analysis.
7
Load a past evaluation
Click any entry in the Recent sidebar list to reload a past evaluation. You can review it, adjust overrides, or re-export it at any time. All evaluations are saved locally in your browser.
Scoring guide — at a glance
96–100Exceptional
85–95Good–Great
70–84Needs Work
< 70Unacceptable
Score definitions
Yes
Full points — criterion fully met
Part
Half points — criterion partially met or edge case
No
Zero points — criterion not met
N/A
Not applicable — excluded from scoring denominator
Section weights
Connect10 pts
Consult40 pts
Close20 pts
Complete30 pts
Tips
- Paste the full email thread including timestamps for the most accurate scoring — especially for the 48-hour reply criterion.
- Complete section criteria (C2 and C3) are marked SFDC because they require Salesforce verification — always override these manually after checking the case.
- The AI scores based on what it can see in the email. Use the override buttons for anything that requires context only you have.
- All data is stored locally in your browser. Use Export all evaluations regularly as a backup.
- The Raw Data tab in the all-evaluations export is designed for pivot tables — use it to build team and individual performance reports.
- Forgot your admin password? A password hint is shown on the Settings page if one was set. If you're still locked out, contact info@missionatlasxd.com to request a master reset code.
Settings
Configure company branding, business hours, and admin access.
No admin password set —
Environment
🔗 Standalone
Use a proxy server. Works in any browser, Salesforce, or external environment. API key stays secure.
🤖 AI UI
Use inside an AI platform's interface (e.g. Claude, ChatGPT). No proxy needed. Billed to your AI subscription.
Company branding
?